EIHAB HUMAN SERVICES
STRATEGIC PLAN ANNUAL REPORT SUMMARY 2024
Accelerating Towards Excellence: EIHAB's Bold Strides Forward
Who We Are.
Over the past year, our company, EIHAB, has undertaken a comprehensive strategic planning process to define our vision, mission, and strategic priorities. Our strategic plan focuses on excelling in compliance, fostering community development, empowering our workforce, and providing transformative exploration experiences for individuals. We prioritize compliance with industry regulations, ethical standards, and service excellence through rigorous monitoring and training. Our commitment to community development drives us to invest in initiatives that contribute to socio-economic growth and address local needs. We empower our workforce through training, mentorship, and a supportive culture to drive organizational success. Believing in the transformative power of exploration, we offer diverse opportunities that inspire curiosity, creativity, and personal growth.
As we transition from 2024 into 2025, EIHAB sees that many great things start with the letter "E," and we are focused on four of those great things: Excellence, Expansion, Enhancement, and Exploration. Over the past year, we have achieved high compliance rates, initiated impactful community projects, enhanced employee satisfaction through development programs, and provided enriching exploration experiences. Looking ahead, we are committed to innovation, collaboration, and responsiveness to emerging challenges and opportunities. Our strategic plan guides us in making a positive difference in the lives of individuals and communities, ensuring excellence, integrity, and innovation in all endeavors. We extend our gratitude to our employees, partners, and stakeholders for their ongoing support and dedication to our shared goals.
Our organization is committed to "Striving for Excellence: Elevating to Pinnacle Compliance," focusing on full compliance with OPWDD and OMIG regulations while enhancing service delivery. We prioritize understanding agency policies and strict adherence to OMIG guidelines for billing and documentation. Streamlining practices, clarifying responsibilities, and continuous training foster a culture of compliance and quality improvement. Key initiatives include semi-annual Compliance Audits, quarterly Individual Satisfaction Ratings, monitoring EHR System Adoption and Data Migration Accuracy. Departments prioritize Compliance Audit Excellence, seamless EHR integration, service quality enhancement, and billing accuracy. Proactive compliance management, a comprehensive scorecard, and employee engagement initiatives further support our commitment to excellence and reputation enhancement.
EXCELLENCE
"Striving for Excellence: Elevating to Pinnacle Compliance“
Our organization is launching a strategic initiative to improve access to day programs and community-based services. Key objectives include increasing day program attendance and filling residential vacancies within six months, aiming to achieve full occupancy by 2025. To meet these goals, we will expand day program units, enhance outreach efforts, foster collaboration across departments, and conduct targeted outreach campaigns. Our aim is to ensure that every individual in need has access to essential support and services to thrive within our community. Through these efforts, we are committed to broadening access and delivering quality care to more individuals in need. Key initiatives include developing strategies to enhance day program offerings and increase participation, filling residential vacancies, optimizing the utilization of program units, conducting targeted outreach campaigns, and establishing partnerships with community organizations.
EXPANSION
"Expanding Access, Increasing Capacity & Outreach for Services"
Our organization is dedicated to enhancing HR processes and expanding training opportunities for all employees. Emphasis is placed on succession planning, career development, and talent management to offer clear paths for growth. Additionally, employee feedback and satisfaction are central to creating a positive work environment. Our goal is to establish an inclusive workplace that attracts and retains top talent, driving organizational success. Key initiatives include improving employee engagement and satisfaction through annual surveys focusing on job satisfaction, career development, and workplace culture. Recruitment and onboarding efficiency are prioritized to reduce time-to-fill for vacant positions and ensure timely placement of qualified candidates. Succession planning is enhanced by identifying and developing potential successors for key roles semi-annually. Additionally, career development programs, such as mentorship and leadership training, are optimized to strengthen talent management strategies.
ENHANCEMENT
"Enhancing Employee Relations and Engagement"
Our initiative aims to introduce diverse new experiences and explorations for individuals under our care and our dedicated staff. Designed to enrich lives by offering novel activities and fostering personal growth, this program encourages both participants and staff to explore new interests, attain actual life goals, and discover unexplored experiences. Through structured development and implementation of activities, we aim to cultivate a culture of continuous innovation and fulfillment. Regular assessments of participant satisfaction and staff engagement ensure that everyone involved can thrive and flourish. Biannual quality of life assessments further evaluate the program's impact, focusing on social engagement, self-esteem, and overall well-being. Our initiative is driven by the belief that every individual deserves opportunities to achieve their personal aspirations and explore new horizons. By facilitating meaningful interactions and personal achievements, we aim to create lasting impacts on the lives of those we support and our dedicated staff.
EXPLORATION
"Exploring New Horizons and Experiences for Individuals
